Senior Customer Support Engineer
Cylindo is looking for a Senior Customer Support Engineer to join our dedicated Customer Support Team. You will assist our Customer Success and Product development teams and be part of a company that is dedicated to producing high quality products and delivering world class support. We take the success of our customers very seriously.
At Cylindo we’re bringing together decades of experience from 3D, gaming and retail to make product visualization easy for brands and retailers.
Our mission is to give retailers and brands access to quality content with a single click. The Cylindo Platform automates visualization of any product, from any angle and in any variation. We integrate seamlessly with any digital environment and our powerful analytics provides unique insights that helps drive better business decisions.
Ensure we have support coverage across multiple time zones
Taking ownership of customer support requests and working with our Customer Success and Product Development teams to resolve the issues
Working closely with our Integration Developers/Sales Engineers to familiarize with customer integration cases and additional technical support that needs to be provided
Provide prompt and accurate feedback to customers
Ability to produce technical and non-technical content for our customer support site and FAQ along with continuous maintenance
Documenting troubleshooting and problem resolution steps
Maintaining our Knowledge Base
Participation in providing training to customers when needed and required
3+ years of previous experience with either tech support and/or devops as a senior role or as a lead of a team
Client facing experience
Solid technical understanding
Excellent English language skills and ability to communicate using technical terminology
Understand the value of customer service and providing an impeccable customer experience
Eye for details, highly analytical mindset, persistence to diagnose and troubleshoot problems
Systematic and structured
Nice to have:
Any knowledge or experience with e-commerce platforms